At Feetaura, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and responsibilities.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Certain items, such as personalized or custom-made products, may not be eligible for return unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
After we receive your returned item, our team will inspect it to verify that it meets our return policy requirements. Once approved, we will initiate your refund to the original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account. The exact timing may depend on your financial institution's processing times. Shipping costs are non-refundable unless the return is due to our error.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions may require additional processing time. If you still have not received your refund after this period, please contact us with your order details, and we will investigate the matter promptly. We may require additional information from you to resolve any refund issues efficiently.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Feetaura
Address: 2744 Earnhardt Drive, Louisville, Kentucky
E-Mail: [email protected]
Phone: +1502-314-7429
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, to assist you with any questions or concerns regarding returns or refunds.
