Hey there! We’re Feetaura, and we’re not just another online shoe store—we’re a small team of footwear enthusiasts who genuinely care about your comfort. Ever emailed a company and got a robotic reply? Yeah, we hate that too. That’s why our founder, Sarah, still personally replies to every customer email. (She’s a night owl, so don’t be surprised if you hear back at 2 AM!)
Honestly, we learn more from your feedback than any fancy market research. Remember that time a customer suggested wider toe boxes? That’s now our best-selling feature. So whether you’ve got a question, a rant, or just want to chat about sock textures (weirdly fascinating, right?), reach out!
Fun fact: Our entire "customer service department" fits in one cozy Louisville office with a coffee machine that’s always brewing. When you call, you might hear dogs barking in the background—that’s just our office mascot, Socks. We keep things human here, so don’t worry about "ticket numbers" or scripted replies.
P.S. If you’re local, stop by! We’ve got a secret drawer of prototype shoes for visitors to test. Just don’t tell the others—it’s kind of an insider thing.
